Frequently Asked Questions
Everything you need to know about our premium pet accessories.
What materials are used in Mendota Pet products?
We use premium materials including waterproof biothane, high-quality leather, and multi-filament polypropylene rope to ensure durability and comfort for your pet.
How do I determine the correct size for my dog's collar?
Measure your dog's neck circumference where the collar would naturally sit. We recommend adding two inches to this measurement to ensure a comfortable fit.
What is your shipping policy for domestic orders?
Orders are typically processed within 1-2 business days. We offer standard ground shipping across the United States, with delivery times ranging from 3 to 7 business days.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges on unused items in their original packaging within 30 days of purchase. Please contact our support team to initiate the process.
Are Mendota Pet products handmade?
Yes, our gear is proudly handcrafted in the USA, ensuring the highest standards of craftsmanship and quality control for every leash and collar.
How do I clean my Mendota rope leash?
Our rope products are machine washable. We recommend placing them in a laundry bag and using a cold, gentle cycle, then hanging them to air dry.